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DESCRIPTION
Network Support Specialists’ are skilled in the complex process of installing, configuring, and maintaining all of the components of a computer system network. Network Support Specialists commonly provide their clients with system maintenance and security, as well as the establishment of policies and protocol for implementing that maintenance and security. In the workplace, Network Support Specialists typically demonstrate mastery in the fundamentals of customer service, person to person communication, critical thinking and problem solving solutions, in addition to stress management.

Network Support Specialists may work either within a company that uses computer systems or directly for a computer hardware or software vendor. Increasingly, these specialists work for help-desk or support services firms, where they provide computer support on a contract basis to clients. Network Support Specialists are experienced in many different network types including specializations such as Novell and Cisco systems. Additional general capabilities include Web-page design, and various Visual Basic Programming techniques to assist the client or user in attaining solutions to their problems.

RESPONSIBILITIES
Network Support Specialists’ design, install, and support an organization’s LAN (local-area network), WAN (wide-area network), network segment, Internet, or intranet system. They provide day-to-day onsite administrative support for software users in a variety of work environments, including professional offices, small businesses, government, and large corporations. They maintain network hardware and software, analyze problems, and monitor the network to ensure its availability to system users. These workers gather data to identify customer needs and then use that information to identify, interpret, and evaluate system and network requirements. They also may plan, coordinate, and implement network security measures.

WORKING CONDITIONS
Network Support Specialists and systems administrators normally work in well lit, comfortable offices or computer laboratories. They usually work about 40 hours a week, but that may includee evning or weekend work if the employer requires computer support over extended hours. Overtime may be necessary when unexpected technical problems arise.

Due to the heavy emphasis on helping all types of computer users, Network Support Specialists and Systems administrators constantly answer questions and give valuable advice. Those who work as consultants are away from offices much of the time, sometimes spending months working in a client’s office.

As computer networks expand, more computer support specialists and systems administrators may be able to connect to a customer’s computer remotely using modems, laptops, e-mail, and the Internet to provide technical support to computer users.

EMPLOYMENT
Network Support Specialists and Systems administrators are projected to be among the fastest growing occupations over the 2000 – 2010 period. Employment is expected to increase much faster than average for all occupations as organizations continue to adopt and integrate increasingly sophisticated technology. Job growth will continue to be driven by rapid gains in computer and data-processing services, which is projected to be the fastest growing industry in the U.S. economy.

Demand for Network Support Specialists is expected to increase because of the rapid pace of improved technology. As computers and software become more complex, support specialists will be needed to provide technical assistance to customers and other users. Consulting opportunities for computer support specialists also should continue to grow as businesses increasingly need help managing, upgrading, and customizing more complex computer systems. Certifications and practical experience are essential for persons without degrees.

ADVANCEMENT
Network Support Specialists usually advance in their field by gaining more experience in the Network structure. As their work experience grows the advancement opportunities increase dramatically. Others advance to closely related occupations.

*Source: U.S. Department of Labor, Bureau of Labor Statistics, May 2008 (2006-07) Edition